CAREERS

We’re looking for talented individuals
who thrive on helping small businesses and their employees.

Positions

Executive Benefits Consultant

The Executive Benefits Consultant drives sales within Ontario by establishing and developing solid, long-term relationships with Distribution Partners and nurturing and deepening these relationships to the mutual benefit of the Distribution Partners and Benecaid.  The incumbent will report to the Director of Sales.

Responsibilities:

  • Identify, build and manage new and existing relationships with advisors
  • Provide face to face consultation to advisors and clients on Benecaid’s suite of products
  • Build relationships within Benecaid to maximize opportunities
  • Represent Benecaid through regular interaction with advisors and distribution partners and attending industry events
  • Update and maintain Salesforce database
  • Develop and implement territory sales business plan

Knowledge, Experience and Certification:

  • +10 years work experience in insurance/financial services industry in group benefits with an understanding of advisor needs
  • In-depth knowledge of underwriting principles, technical pricing capabilities and group insurance product and policy provisions
  • Knowledge of word processing, spreadsheet, email, internet and database software
  • Knowledge of the group insurance products and sales activities of competitors
  • Knowledge of employment legislation as it relates to employee benefits
  • Knowledge of Salesforce is an asset

Education and Professional Courses

  • University Degree
  • GBA (considered an asset)

Key Skills:

  • Ability to develop and maintain effective working relationships
  • Perseverance, patience and self motivation
  • Ability to think logically, analyze and solve problems
  • Well-developed communication, negotiation, persuasion and presentation skills
  • Well-developed sales and marketing skills
  • Well-developed lead generation and nurturing skills
  • Ability to communicate information clearly to a broad audience

Working Conditions:

  • Extensive travel required within the GTA and Ontario as well as work outside of traditional business hours

If you’re interested in applying please send  your resume to jmcquay@benecaid.com.

Customer Care Representative, French Bilingual

Interact with plan members, plan sponsors and Advisors to provide and process information in response to inquiries, concerns and requests about claims and services.

Under the direction of the Team Lead of Customer Service the Customer Care Representative will assist clients in resolving their claims, coverage and portal inquiries by providing prompt, professional, courteous and accurate responses.  The Customer Care Representative will utilize company technology to search and track all transactions.  Candidates must possess excellent customer service skills, pleasant and professional phone manner, be a strong team player, attention to detail and maintain integrity in all dealings.

Main Job Tasks and Responsibilities

  • Respond for inbound phone and email enquiries from plan members and administrators
  • Respond promptly to plan member inquiries
  • Handle and resolve customer escalations
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Direct requests and unresolved issues to the designated resource – escalation process
  • Keep records of customer interactions and transactions accurately (phone logs)
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Education and Experience

  • University or College diploma preferred
  • Knowledge of customer service principles and practices
  • Knowledge of Health and Dental claims/group benefits an asset
  • Knowledge of relevant computer applications
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • French bilingual

Key Competencies

  • Ability to multi task
  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Take initiative
  • Customer service orientation
  • Adaptability
  • Stress tolerance

If you’re interested in applying please send  your resume to lbaptista@benecaid.com.

“It’s easy to be creative and enthusiastic about your work
in such a dynamic and supportive environment.”

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Christine Oliver
Director, Marketing