Access Benecaid

Easy access to the information you need!

View your coverage details

Enrol in direct deposit for claim reimbursements

View up to 5 years of claim transaction history

View/edit your contact information

Access to communications and notifications

Download and print forms

Register for access today

Plan Administrators can log in to Access Benecaid.
If you do not know your log in information you can contact our Benecaid Customer Care team.

Plan Members looking to log in can register online at www.accessbenecaid.com.

For help with the Access Benecaid portal, please contact our Benecaid Customer Care team
via e-mail customercare@benecaid.com or phone 1-866-361-2998.
We are available Monday through Friday 8:30am-5:00pm ET.

How to submit a claim

Use your Benecaid Card to pay instantly at your pharmacy or dental office.

(Check with your Plan Administrator to see if your plan qualifies for a Benecaid Card)

OR

Pay for your
health care product
or service

Submit your claim online at
www.accessbenecaid.com
or by mail

Receive your reimbursement
directly into your bank account,
or by cheque

View your claim history online through the Access Benecaid portal – www.accessbenecaid.com

“This is the fastest my claims have been processed by
any insurance company I have ever experienced :)”

 

Ken H.

Frequently asked questions

Answers to a few of your

common questions.

How do I access the online Plan Administrator portal?

Our online portal is called Access Benecaid, www.accessbenecaid.com. Plan Administrators are automatically provided an Access ID and temporary password via e-mail upon your group’s enrollment into your Benecaid plan. You can reset your password online by clicking here. If you have forgotten your Access ID you can reset it by clicking here. They are available Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

New Plan Administrators must submit a Plan Administrator Online Access Form before being given online access. This form needs to be completed by an active Plan Administrator and submitted to Benecaid through email customercare@benecaid.com  or fax 1-877-797-7449.

Where can I find my group’s billing statement?

The billing statement for your group can be found online through the Access Benecaid Plan Administrator portal, www.accessbenecaid.com. If you click on Reports & Billings, you will find your current billing statement at the top of the list.
You can view, download or print a copy of this statement.

The first page of your billing statement contains the contact information for your Benecaid Account Representative. You can also contact our Customer Care team. They are available Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

How do I make a change to my company’s information or company’s coverage?

There are two ways you can make changes to your company’s information online or by submitting a form to us.

1. Online: You can make changes online such as adding/terminating a plan member, address changes, changes to a plan member’s dependants, or contact information through your Access Benecaid online portal, www.accessbenecaid.com. If you would like to add an additional plan administrator on your plan, please complete an Online Plan Administrator Access form. This form can be found within the Standard forms section of the Access Benecaid portal.

2. Mail a Form: Alternatively you can also complete a company change form. Completed forms can be mailed or e-mailed to us, the information on how to submit the form can be found within the form itself.

To add or edit coverage for your group, please contact your Benecaid Account Representative. Their contact information can be found on the first page of your group’s billing statement.

How do I add a new employee or make a change for an existing employee?

There are two ways you can add a new plan member or make changes to existing plan members. This also includes adding or making changes to a plan member’s dependants. You can do this online or by submitting a form to us. Please notify Benecaid within 31 days of a change.

1. Online: Changes to a plan member’s account such as address changes, adding/removing a dependant or contact information can be made online through the Access Benecaid online portal, www.accessbenecaid.com.

2. Mail a Form: Alternatively you can also have an employee complete an Employee Change Form. Completed forms can be mailed or e-mailed to us; the information on how to submit the form can be found within the form itself.

When will my changes be reflected on the Access Benecaid Portal and on my group’s billing statement?

Changes processed online through the Access Benecaid portal are instantly processed in our system. If you submit a change via mail or e-mail, please allow 1-2 business days for the change to be processed on your account once received by Benecaid.

Any change, including the addition or removal of plan members, that is made from the 1st-12th of the month will be reflected on the monthly billing statement that is posted on the 15th of the month (or closest business day). Changes made after that date will be reflected on your next billing statement.

Where can I find out what areas of the plan my employee’s are using the most?

You can find your group’s usage information for groups with 3 or more active plan members (employees). Usage information is organized on an aggregate basis and will show you a combined usage based on all of your active employees within a specific time period. You are able to view this information on the homepage of your Access Benecaid Plan Administrator portal. For groups enrolled in our flexStyle® solution you can also download a monthly Usage Report online along with your Billing Statement.

Due to Canadian privacy laws you will not be able to access individual plan member claim information by name.

For more information or if you have a question about your group’s claiming trends, please contact your Benecaid Account Representative. Their contact information is found on the first page of your Benecaid Billing Statement.

What do I need to know when submitting an employee’s claim for life insurance or long/short term disability?

Due to the sensitive nature of these claims, we want to ensure they are being handled efficiently and discreetly. Please contact your Benecaid Account Representative who will walk you through the specific process for both yourself and the plan member.

For more information or to discuss a specific claim, please contact your Benecaid Account Representative. Their contact information is found on the first page of your Benecaid billing statement.

Where can I send my feedback regarding working with Benecaid?

We strive to provide you with the solutions, information, and personalized customer service that makes working with Benecaid easy. Your feedback is crucial in allowing us to continue to exceed our client’s expectations. We want to hear from you!

Comments, questions, concerns or general feedback can be sent to a Benecaid Account Representative or by sending us an e-mail at feedback@benecaid.com.

Where can I find out what is covered under my plan?

Your coverage information can be found within the Welcome Package that was sent to you upon enrollment in your Benecaid plan. You can also find your coverage information online within the Access Benecaid Plan Member portal, www.accessbenecaid.com. All active Plan Members have access to the online portal, you can enrol yourself by clicking here. Once online, select “View Member Coverage” and then the Handbook icon. The Summary of Benefits outlines your specific coverage information and the Health Benefits Reference Guide will provide more general descriptions of your coverage. Using both of these resources together will help you navigate your coverage.

For questions about what is covered under your plan, you can contact our Customer Care team. They are available Monday – Friday
8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

How do I submit a claim?

Click here to see how to submit a claim.
Please ensure that you are submitting claims within the submission time period as required by your plan.

To find out the status of a specific claim, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

How long will it take to have my claim processed?

We aim to process claims both quickly and accurately. Although most of our claims are processed within a few days, please allow 10-15 business days from when we receive your claim for it to be processed.

To find out the status of a specific claim, please contact our Customer Care team Monday – Friday
8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

What happens if I forget my Access Benecaid ID and password?

You can reset both your Access ID and password online.

Click here to reset your password,

Click here to reset your Access ID.

Our Customer Care team is available Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com to help you with the Access Benecaid portal.

How do I sign up to use the online Plan Member portal?

You can sign up for Access Benecaid online following 3 easy steps:

Step 1: Visit www.accessbenecaid.com and click “Register Now” located at the bottom of the page.
Step 2: Enter your information including: group number, your plan member ID, name, date of birth, e-mail address, postal code and the birth date of the dependant (if applicable).
Step 3: Enjoy secure and easy access to your account information any time you want. Click here to get started!

If you need assistance setting up your access, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

How can I view my current Health Spending Account (HSA) account balance?

You can check your current HSA Account Balance online through the Access Benecaid portal, www.accessbenecaid.com. Once you’ve logged in, your HSA account balance and claim  history will be found on your homepage. You can also contact our Customer Care team  Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

Where can I find a list of eligible expenses that can be reimbursed through a Benecaid Health Spending Account (HSA)?

Click here to see a sample of expenses that are eligible to be reimbursed through your Health Spending Account (HSA). This list in in accordance with the rules governing the Medical Tax Benefit and is subject to change. Please note that authorized medical practitioners differ based on province or territory. Please visit the CRA website for more information.

If you have any questions please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

What is an EOB?

An Explanation of Benefits (EOB) is another term to describe your claim statement. This statement shows the detail into the processed claim(s) and the amount that was eligible and reimbursed. EOBs, or claim statements are available for claims submitted manually as well as those processed using your benefit card, if applicable. You can find previous EOBs online within the Access Benecaid portal, www.accessbenecaid.com. Once you have logged in, your claim history can be found on your homepage or by using the left-hand navigation menu.

If you have any questions, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

How do I make changes to my information?

Moving? Getting married? Having a baby? Or making another change affecting your health benefit plan? Make sure you notify Benecaid within 31 days of the change!  You can let us know in 1 of 2 ways:

1. Online: You can make changes online such as address changes, banking information or contact information through your Access Benecaid online portal, www.accessbenecaid.com.  Adding or removing a dependant must be processed through your group’s Plan Administrator. Contact them for more details and to have your account updated.

2. Mail a Form: You can also submit changes such as address changes, banking information or contact information by downloading and submitting a Benecaid Change form. Forms can be found on the Access Benecaid portal, as well as on our website www.benecaid.com/forms. They can be mailed or e-mailed to us, the information on how to submit the form can be found within the form itself.

Why was only part of my claim paid or reimbursed?

An Explanation of Benefits is included with each claim submission. This statement shows the detail into the processed claim(s) and the amount eligible and reimbursed. For claims that were not paid in their entirety, please refer to the code listed next to the expense within the EOB. This code will correspond to the notes section at the bottom of your EOB. The notes section will provide more detail to the claim reimbursement.

Claims can be partially reimbursed due to co-insurance levels, service or procedure maximums outlined in your coverage, or the claim might not be eligible. You can find the details of specific coverage within your Summary of Benefits, this can be found online through the Access Benecaid portal, www.accessbenecaid.com.

For more information or to discuss a specific claim, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

I need a replacement benefits card.

You are able to view/save a digital version of your Benecaid benefits card directly from the Access Benecaid portal, www.accessbenecaid.com.  If you have any questions or need help please contact a member of our Customer Care team. They are available Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com. Please note that benefit cards are always issued in the Plan Member’s name, but can be used by any eligible dependant listed on the member’s account.

Where can I find out what is covered through my Benecaid travel coverage?

For a copy of your travel coverage policy, please contact our Customer Care team. They are available Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

Do I need to notify Benecaid before I go on a trip?

You do not need to notify Benecaid prior to travelling out of the country or province. Our travel claims are processed through Global Excel; on their website they have useful tips for Canadians when travelling. We would recommend you review these tips prior to travelling. You can find a link to their website here: http://www.globalexcelservices.com/claim-forms/.

Before you travel please ensure that you bring a copy of the emergency contact numbers and your policy number. To obtain this information please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

What is the contact information that I can use when I’m travelling?

Should something happen while you are travelling out of the province or country, please contact Global Excel immediately.

Travel Emergency – Canada & USA call: 1-866-870-1898
Travel Emergency – Collect from Anywhere: + (819)-566-1898

How do I submit a claim for a medical expense incurred while traveling outside of my province or country?

Out of country/province travel claims are processed through our partner Global Excel. To access their claim forms and details of the claim process visit their website: http://www.globalexcelservices.com/claim-forms/.