We’re looking for talented individuals
who thrive on helping small businesses and their employees.

Customer Care Representative

Interact with Plan Members, Plan Sponsors and Advisors to provide and process information in response to inquiries, concerns and requests about claims and services.

Under the direction of the Team Lead of Customer Service the Customer Care Representative will assist clients in resolving their claims, coverage and portal inquiries by providing prompt, professional, courteous and accurate responses.  The Customer Care Representative will utilize company technology to search and track all transactions.  Candidates must possess excellent customer service skills, pleasant and professional phone manner, be a strong team player, attention to detail and maintain integrity in all dealings.

Main Job Tasks and Responsibilities

  • Respond for inbound phone and email inquiries from Plan Members, Administrators and Advisors
  • Respond promptly to Plan Member inquiries
  • Handle and resolve customer escalations
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verification
  • Direct requests and unresolved issues to the designated resource – escalation process
  • Keep records of customer interactions and transactions accurately (phone logs)
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Education and Experience

  • University or College diploma preferred
  • Knowledge of customer service principles and practices
  • Knowledge of Health and Dental claims/group benefits an asset
  • Knowledge of relevant computer applications
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications

Key Competencies

  • Ability to multi task
  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Take initiative
  • Customer service orientation
  • Adaptability
  • Stress tolerance

If you’re interested in applying please send  your resume to

“It’s easy to be creative and enthusiastic about your work
in such a dynamic and supportive environment.”


Christine Breaw
Sr. Director, Marketing