As part of the Benecaid Customer Care team you will interact with Plan Members, Plan Sponsors and Advisors to provide and process information in response to inquiries, concerns and requests about claims and services.
You will assist clients resolve their claims, coverage and portal inquiries by providing professional, courteous and accurate responses. Candidates must possess excellent customer service skills, as well as a pleasant and professional phone manner. They must be a strong team player and demonstrate empathy and integrity in every interaction.
Main Job Tasks and Responsibilities
- Respond to inbound phone inquiries from Plan Members, Administrators and Advisors in both English and French
- Respond to Plan Member email inquiries in both English and French
- Handle and resolve customer escalations in both English and French
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verification
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions accurately (phone logs)
- Record details of inquiries, actions taken, comments and complaints
- Communicate and coordinate with internal departments
Education and Experience
- University or College diploma preferred
- Knowledge of customer service principles and practices
- Knowledge of Health and Dental claims/group benefits is an asset
- Knowledge of relevant computer applications
- Knowledge of administrative procedures
- MS Office applications
Key Competencies
- Ability to multitask
- Interpersonal skills
- Speak, read and write fluently in both English as well as Mandarin and/or Cantonese
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Customer service orientation
- Adaptability
If you’re interested in applying please send your resume to adimauro@benecaid.com.
